Shipping & Order Processing Policies
Shipping & Order Processing Policies
DID YOU SUBMIT THE WRONG ADDRESS? 24 Hour Order-Update Window:
If you believe your order shipping address is incorrect please contact us immediately and within 24 hours of placing your order via the contact us page with the following information:
- Your full name & email address
- Order number, Item/s and size (If applicable)
- The CORRECT address where you wish your item to ship.
IF you submitted an order with an incorrect shipping address, and do not notify us within 24 hours you are responsible for any additional shipping charges and to contact the shipping service to re-route the item to you once your item is on it’s way. A tracking number will be provided to you once your item has shipped.
WE CANNOT AND DO NOT GUARANTEE SHIP-BY OR ARRIVE-BY DATES:
We are a new, small business, and unfortunately don't have the infrastructure of "Amazon". We know you are probably accustomed to next-day shipping, and one day if we are able to make that happen we will! Until then, please know that due to variables in production times, shipping times, manufacturing considerations and global events that impact production, shipping and commerce, we cannot guarantee a ship-by or arrive-by date.
What does this mean? This means that we do not know if you will get your item by Thanksgiving, Christmas, New Years or Halloween etc. That said, we do make every effort to expedite your orders and shipping and FORECAST turn-around times for you if asked.
From time to time we will post "order-by" recommended dates for holidays. Please note that "Order-By" dates are NOT guarantees that an item will arrive by any specific date. Thank you for understanding. We look forward to growing and improving our ability to get things to you FAST!
ORDER PROCESSING POLICY:
Processing times can vary per product:
- 3-7 Days: As a general rule, order processing times can vary from 3-7 business days before an item is shipped. Note this is the projected processing time for most items, not all.
- Overseas partners & Shipping: We work with various partners to implement our designs and some partners ship from overseas. If your ordering is shipping from overseas expect to allow 7-20 business days for shipping in addition to the order processing time. We try to mark processing and shipping times on each item and/or in the shipping options available for each listing.
- Made in the USA? We make every effort to partner with USA based manufacturers when able and we also make every effort to expedite your products to you!
RETURNS & EXCHANGES POLICY:
- MIDNIGHT CANCELLATION & ORDER MODIFICATION POLICY:
If you wish to cancel your order you must contact us by midnight of the order day by email or contact us form. We process a high volume of orders daily and are unable to cancel/refund for any reason if you miss this window. if you wish to change the size on an order you please contact contact us within 24 hours with your name, order number, item you need to change and the updated size you wish to substitute.
- RECEIVED WRONG SIZE POLICY:
We do not accept returned goods or exchanges if you order the wrong size or are unhappy with fit - please make sure to check our size charts before ordering! If you order a specific size and a differing size is shipped to you, please contact us via email within 8 calendar days with a photo of the tag. Please keep tags/packaging in tact as much as possible and contact us - we will arrange for return shipping and to have the correct size sent to you.
- DAMAGED OR DEFECTIVE GOODS:
In the event you receive a damaged or defective product you must contact us via email within eight (8) calendar days of receipt of the damaged or defective product and you must email reasonable proof to us of such damage or defect. We will not honor defect requests which are attributed to sizing misjudgment/concerns. Please check our size charts or request a missing size chart before ordering. If there is a defect, we will help you with return shipping of the items - contact us in the event that this occurs.
- NO DELIVERY DEADLINE RELATED RETURNS:
We do not accept returns due to a product not reaching you by an expected date - all production and shipping times are fluid and subject to many variables that are out of our control. We will do our best to estimate timeframes for you but they are NOT guarantees. Please see language in "Shipping Policies" section.